The performance of the Home Improvement Agency is monitored via board that consists of representatives across the three district councils and Cambridgeshire County Council.

The board sets and agrees the strategic direction of the agency with a particular focus on delivering adaptations, funded through disabled facilities grants (DFGs). The role of the agency also includes maximising the well-being of its customers.

Annual report

Explaining what we do and who benefits form our service, including information about our funding and plans.

• Annual Report 2023/24
• Annual Report 2022/23
• Annual Report 2021/22
• Annual Report 2020/21
• Annual Report 2019/20
• Annual Report 2018/19

Our aims

Collaborative

• Work with landlords to overcome delays associated with landlord consent.
• Ensure our work aligns with the priorities identified by the Integrated Care Board.
• Work with the County Council to identify solutions for high cost DFG cases.
• Work with neighbouring councils to deliver an updated Adaptations Policy.

Compassionate

• Increase opportunities for self-funders to improve and adapt their homes.
• To make our service more accessible to those from diverse sections of our community.

Accountable

• Make the new customer tracking portal available to clients and Occupational Therapists.
• Use of team of Trusted Assessors to help improve the customer's journey and support our OT colleagues.
• Continue to appoint new contractors and to build greater social value into our contracts.